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Consulting Services


Teleconcepts provides 4 core services to reduce the frustration of lack luster results and to increase the overall profitability of your telephone selling or marketing program:

1. Consulting Services
2. Training Programs

3. Coaching Services
4. Scripting and Call Guide Services

1. Consulting Services

Teleconcepts offers 3 core consulting services.

a. The first service is the “A&R: Audit and Review.” As the name implies this is where your existing telephone selling program is thoroughly assessed in order to identify areas of improvement and in order to create an implementation plan to improve sales and profitability.
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b. Teleconcepts also offers “Tele-Sales Start Up” consulting for B to B companies who are seeking to establish a telephone selling and/or marketing program. The “start up” is a comprehensive plan customized to your particular needs.
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c. The third core service is “Implementation”. Simply put, Implementation is where things get done. It’s the active process of taking recommendations contained the Audit and Review or the Start Up and ensuring that they get done. Teleconcepts acts as a kick start to the process. It acts as a guide and conscience to ensure that you get the results you want.
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2. Training Programs

Teleconcepts provides you with a full range of telephone selling training programs that can be fully customized to your particular needs. Our focus in all these training programs is to measurably improve the selling skills of each and every participant. In fact, we guarantee it! Whether you have junior tele-sales people or a staff of seasoned veterans, we have a program that will take their selling to the next level.
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3. Coaching Services

Teleconcepts provides coaching tele-sales managers, supervisors and sales reps. The coaching process is conducted over the telephone and the internet and provides effective one-on-one assistance. Sometimes the need is more strategic while others it is more tactical. In any case, Teleconcepts can help.
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4. Scripting and Call Guide Services

Teleconcepts provides a range of scripting and call guide services.
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