For Info Call:
613-591-1998
 

 
“I have worked with Jim’s company on several occasions over
the last ten years.  He has helped us create a lead
generation program, has developed marketing plans for
our various products, has trained our sales team and has
even acted as a temporary Director of Sales. I trust his
ccandid assessments and suggestions.”
Danny Minogue, President
Minogue Medical Products
 

Why eleconcepts | Expected Results | Our Approach

How We Work

Why Teleconcepts – What Makes Us So Unique?


Good question! What sets Teleconcepts apart from the rest? What makes us unique? In short, why Teleconcepts and not another consulting firm?  There are five differentiators:

1. Exclusive Telephone Focus

First and foremost, Teleconcepts focuses exclusively on the telephone. We are NOT a field sales training and consulting firm that, “oh by the way, does telephone work too.” We don’t dabble in other areas. We don’t dilute our efforts.

Using the telephone as a sales and marketing tool is our only concern. We see the telephone as a unique and powerful sales medium. As such, it requires exclusive attention. It is not a side bar in our work. We know its challenges and we know how to make it work. Period!

2. Business to Business Applications- Only

Second, we focus on business to business applications. We do not do any consumer based work. This allows us to stay focused. Business to business tele-sales is far more complex. Because it is more complex we know it’s not just a numbers game. It’s not a simple matter of “smiling and dialing” and it’s not about having a good script.  You know that and I know that.

And while the telephone is a vital selling tool we know that it must integrate with other elements of the business. We will make it work synergistically with the overall goals and objectives of your company.  This is not an easy task.  It requires more thought, more planning. It requires a solid strategy matched only but a relentless implementation plan.

3.      Audit and Review Process

Third point: We employ an approach to our services called:  “The A&R Process.”  It’s unique, it is powerful and it works.

The “A&R” stands for “audit & review.” It’s our flagship service and what it means to you is a comprehensive –virtually forensic- approach to analyzing your tele-sales program. There is rarely a quick fix to any challenge or problem.  Our approach leaves no stone unturned. Every element of your program is scrutinized and turned inside out. If it needs fixing or re-engineering, we’ll find it and fix it. 
<click here to learn more about the A&R process>

4.       Implementation

When you ask our clients what makes Teleconcepts so unique, the vast majority will say this: “implementation.”

Oh, sure we do the glitzy, high level strategic stuff. Make no mistake about it. It is important stuff and we’re pretty good at it. But it’s the ‘devil-in-details’, the ‘in-the-trenches’, the ‘down-and-dirty’ tasks and activities that really make things happen. It’s at this level where you’ll get the results you are seeking.

Any consulting firm can give you a diagnosis regarding your program and write you a ‘prescription’. But precious few will roll up their sleeves and dig in. WE DO EVERYTHING.

If you need “scripting” and job aid development, we write them and deliver them. Training? Covered from a to z. Compensation and incentive program? Can do. Coaching? Everyday. Need good people? We’ll help you find them, select them, test them and hire them. Want to integrate the telephone to your direct marketing campaign? We do that too. Need key indicators to track results? Consider it done.

It’s the not so pretty stuff that really makes your program shine.

5.      Track Record – 17+ Years and Counting

You’ve heard of the 2 year, 5 year and 7 year humps? We’ve been there, done that.

We have 17+ years experience and counting. You will be hard pressed to find anyone –anyone- with even a third of that experience. But what it really means is that over these 17+ years we have seen dozens of situations, challenges and opportunities spread over a wide variety of industries. Each client <click here for our clients> each product, each market, and each application brings an unrivalled level of experience. That’s called depth of knowledge. It works for you.

And, at the end of the day, that depth of knowledge means one thing – no, two things-  to you:

First, it means you will get the results you
want
, and second you’ll get the peace of
mind you need.

Expected Results

When you work with us you can expect to see desirable and sustainable changes in your tele-sales program. So what does that really mean to you?

  • You can expect to have increased sales results and improved profitability. We fix the things that need to be fixed from top to bottom.  We provide “cures” not band-aid solutions. We work on those activities that generate revenue and margin. This relentless focus means a bottom line increase for you. Period.
     
  • You can expect your tele-sales team to be more successful, more profitable,  and more effective. Contrary to popular belief telephone sales is not a “numbers” game. Telephone selling is not about dialing, it is about results. We give your reps the tools, techniques, and tactics to be more effective and get the results you want!
     
  • You can expect your managers to significantly contribute to the sales effort. We take managers out of the office and put them on the floor where they belong. We show them how to monitor, how to analyze and ultimately how to coach your sales team to success. We make them leaders. More importantly, we show them how to help your sales team sell more.
     
  • You can expect to have better quality sales reps. The majority of sales reps cannot sell effectively by telephone. This is a fact. It takes a different breed of cat to sell by telephone. We help you find them. And we show you how to keep them. This saves you time and it saves you cost of turnover.
     
  • You can expect to have better tools and jobs aids to help in the selling process.  We create the tools, processes and job aids you need to keep your team focused and on track to sell more.

Our Approach

From time to time we are asked, “What’s it like to work with Teleconcepts?” Put another way, clients are sometimes curious about our overall approach to their company.  Here are some broad aspects that give you a feel for us.  (If you want the “nitty gritty” details (the “how we do it” stuff) click here and go to “Services”.

  • We are flexible. Every single client we’ve worked with is unique and so too is our approach. We know that one size does not fit all. We do not use a cookie cutter approach to your company. We assess your situation and we develop a solution for you based on your situation.
     
  • We are curious. You will find we are a company of questioners. We ask why. We ask it a lot. Any by being curious we get you to think and to discover and to learn.
     
  • We are innovative. We are creative. Maybe it is because we are curious. We test and explore.  We have developed some incredibly unique strategies and some astounding tactics that have made some of our clients’ market leaders.
     
  • We are responsive. It’s easy to get a hold of us. We’re accessible. We are not locked away in ivory towers. Pick up the phone or send an e-mail and we’ll get back to you right away.
     
  • We are informal. If you are looking for a Brooks Brothers’ consultant in a starched shirt with a silk rep tie don’t look here. Our informal approach builds trust at every level. Trust means
    we can implement innovative ideas and get the results you want.
     
  • We are learners. We feel we can learn just as much from you as you can from us. In a way, we are thieves because we steal good ideas from dozens of sources and we share them with you. We do that because we know we don’t have the corner of the idea market. Wish we did. But in the meantime, we’ll continue to learn from you and others.
     
  • We are fun.  Sounds a bit silly, doesn’t it? But we like what we do. We have a lot of fun doing it. We use humor. We like to laugh. We are serious about what we do but we enjoy doing it. And it shows.

Interested in Learning More?
Pick Up the Phone and Dial
613-591-1998


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