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The Tele-Sales Coach
How to Quickly and Easily Monitor, Assess and Coach Your Reps to Sales Success
 
Overview

This workshop is perhaps one of the most important courses you can take if you are truly interested in achieving sales success within your telesales or order processing department. The objective of this workshop is simple: to teach you how to become a better coach. Period!

If you are like most sales managers out there today, you’ve probably tried everything under the sun to motivate your reps: great compensation plans, incentives and award, time off…you name it. And…if you are like most telesales managers in North America, you have discovered there is still something that is preventing your team from achieving their objectives to the fullest. If that describes your circumstances then this workshop is for you.

Coaching is the key. Coaching works because it changes behaviors. Changing behavior (skills sets) is what makes your telesales reps BETTER at getting sales.
This workshop is hard hitting and it’s practical. Absolutely, positively no holds barred skills and techniques. There is very little ‘namby-pamby’ theory. You’ll learn what to do and how to do it. You’ll learn when to use the carrot and when to use the “rod.” (Yes, you read that correctly!)

The workshop comes complete with:

  • a comprehensive workbook
    job aids to make coaching faster, easier and more effective
  • articles which help reinforce the ideas and concepts
  • a subscription to Jim’s e-newsletter, Tele-Sales Vitamins
     

 
Here’s Just Some of What
You’ll Learn:
  • Why training is good…but so often fails
  • Why we Don’t Coach
  • How coaching changes behavior and how behaviors means sales
  • The 3 Step Process of How to Coach
  • The Vital Importance of Creating Standards
  • The Process of Monitoring (who, what, why, where, when and how)
  • How to Effectively Assess the Sales representative
  • The Art and Science of Coaching (who, what, why, when, where and how)
  • How to Deal with Under Achievers
  • How to Deal with “Super Stars”
  • Dealing with Whiners and Wimps
  • The 7Deadly Sins of Coaching
  • Setting up a Coaching Schedule
  • Getting set up
Who Should Attend?
-telesales managers and supervisors, inside sales managers and supervisors

 
   

For Info Call: 1(613) 591-1998
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