For 17+ years Teleconcepts Consulting has
been working with B to B companies across North America and
Europe helping them achieve more profitable sales results with
their tele-sales departments. Established
in 1990 as a direct response to the growth of the telephone as a
viable marketing and sales medium, Teleconcepts provides both
consulting and training services to its clients.
Considered one of the “pioneers” of B to B, outbound telesales, Teleconcepts has continued to fill the void by implementing some
of the most unique and innovative tele-sales strategies in the
In the early 1990’s Teleconcepts was featured on national
television and demonstrated how the telephone could be used
effectively and profitably to sell small and medium accounts
thus eliminating the need for costly field sales visits.
Since then Teleconcepts has continued to aid in the evolution
telephone as a powerful selling medium by integrating its use
into complex sales situations.
And with the growth of the internet, Teleconcepts has developed
a number of remarkable programs that have provided clients with
increased sales and profit.
Teleconcepts is particularly noted for its ability not only to
design and develop strategy but also its ability to implement
grass roots tactics.
It is a “roll up your sleeves”, hunker down and get into the
trenches kind of company. Whether it is designing a strategic
plan or hiring and selecting tele-sales reps or tele-sales managers or
developing customized training solutions, or assisting in the
coaching a development of tele-sales managers or the creating of
call management tools such as job aids, scripts and call guides
or establishing of key indicator reports to assess the
effectiveness of a tele-sales department Teleconcepts provides
Call it “one stop shopping.” Call it focus. Call it
About the Principal
Jim Domanski is president and CEO of Teleconcepts
Consulting and is considered one of North America’s and Europe’s
foremost leading experts in the field of business to business
tele-sales consulting and training.
With clients around the world, Jim has pioneered some of the
most innovative and successful tele-sales strategies in today’s
With well over twenty years of practical, “in the trenches”
experience as a consultant and trainer, Jim began his career in
tele-sales with Bell Canada. For ten years Jim sold
telephone systems and moved into the ranks of management by
joining Phone Power, the long distance consulting department of
Bell Canada. It was here that Jim worked with companies in
establishing and implementing leading edge telephone marketing
Jim has written four highly successful books on
tele-sales strategies and tactics
“Direct Line to Profits”
written in 1991, become one of the best selling business books
Written at a time when telephone selling and marketing was still
in its infancy, the book featured a series of case studies
illustrating how various companies across Canada were
strategically using the telephone to sell more products and
“Profiting by Phone: No Nonsense Skills and
Techniques for Selling and Getting Leads by Telephone” was
published in 1997 and focused on tactical side of selling by
Written because there was an distinct void in the marketing
place of books that featured B to B, telephone selling skills
and techniques, “Profiting by Phone” has continued to be a good
seller and an indispensable guide for selling for tele-sales
managers and reps alike. As
Jim Crawford, Manager of Tele-Sales at Molson Breweries pointed
“The ideas in this book are so deceptively simple
to use, yet so powerfully effective! We experienced dramatic
results literally overnight.”
“Add On Selling: How to Squeeze Every Last Ounce
of Sales Potential From Your Calls”
was written and published in 2002 and was an instant hit. A
unique blend of both strategic and tactical techniques, the book
looks at how companies can increase their sales and
profitability by leveraging every call they make or take in
their call center. It features such techniques as how to
effectively and professional cross sell, up sell, close more
inquiries, convert complaints and cancellations into sales and
much more. This is a must have book for any sales executive.
“If you read only one book on sales this year,
read “Add On Selling”
- Bob Gove, Clement Communications
“Great strategies and techniques. An immediate
increase in sales”
Trempe, TAB Products
A prolific and witty writer, Jim has written
hundreds of articles.
He has been featured in numerous newspapers, newsletters and
magazines including Marketing Magazine, Advertising Age,
Tele-Professional, Sales and Marketing Management, Selling
Power, Profit Magazine, Business by Phone and Canadian Business
and has appeared various radio and TV programs.
Jim is also the editor and writer of two
extremely successful e-zines.
provided tele-selling tips and
techniques for anyone who uses the phone to sell or market their
is targeted to owners, sales and marketing
executives, and tele-sales managers. It provides a variety of
ideas and strategies to help tele-sales department function and
sell more profitably.
As an international trainer, Jim Domanski has implemented
some of the most unique and effective tele-sales training
programs in North America and Europe. By blending humor with
hard hitting, practical tips and techniques, his seminars are
thoroughly dynamic, highly interactive and extremely effective.
Attendees consistently provide rave reviews about the material
and content of all Jim’s training programs.
A certified professional speaker, Jim has also
provides key note speeches and workshops for various
associations in both the US and Canada.
For over seven
year, Jim has provided the outbound tele-sales seminars for
Canadian Professional Sales Association. One of the most
successful presenters on the CPSA roster, Jim consistently rates
“fives” (out of five) across the board in evaluations.
Jim lives in Ottawa, Ontario, is married and has
two boys. He is an accomplished cook
(and has produced a line of succulent spices called “Jimbos”), a
voracious reader, a Civil War buff, a competitive “barbequer”,
and a collector of edged weapons.
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